Data Protection & Privacy
At tqbed, protecting the personal information of our registered players in Bangladesh is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you have over your information.
Your Privacy Matters: tqbed is committed to handling your personal data with transparency, care, and in full respect of your privacy rights. This Privacy Policy applies to all personal data collected through the tqbed website at tqbed.net, our mobile-optimised platform, and any communications between you and tqbed's support team. By registering an account with tqbed, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not register or continue to use the tqbed platform.
All data transmitted between your device and the tqbed platform is protected by 256-bit SSL encryption. This ensures that your personal details, payment information, and login credentials cannot be intercepted by unauthorised third parties during transmission.
tqbed does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your tqbed account, process transactions, meet regulatory obligations, and improve the platform experience.
As a tqbed account holder, you have the right to access the personal data we hold about you, request corrections to inaccurate data, and in certain circumstances request deletion of your data. Contact our support team at [email protected] to exercise any of these rights.
tqbed does not store full payment card numbers, bKash PINs, Nagad PINs, or other sensitive payment authentication credentials on our servers. Payment transactions are processed through secure, verified payment gateways that comply with applicable financial data security standards.
tqbed uses cookies and similar tracking technologies to maintain session security, remember your preferences, and analyse platform usage patterns. This Policy explains exactly which categories of cookies we use and how you can manage your cookie preferences through your browser settings.
When material changes are made to this Privacy Policy, tqbed will notify registered players via email to the address associated with their account. The updated Policy will be published on this page with a revised effective date. Your continued use of tqbed following notification constitutes acceptance of the updated Policy.
This Privacy Policy ("Policy ") is issued by tqbed ("we", "us", "our", "tqbed") and governs the collection, use, storage, disclosure, and protection of personal data provided by users ("you", "your", "player") of the tqbed online casino and sports betting platform accessible at tqbed.net.
This Policy applies to all personal data collected through the following channels:
This Policy does not apply to third-party websites, payment processors, or game providers that may be accessible through or referenced on the tqbed platform. tqbed encourages players to review the privacy policies of any third-party services they interact with, including bKash, Nagad, Rocket, Upay, and the game studios whose titles are featured in the tqbed casino lobby.
tqbed operates as an online entertainment platform targeting adult players in Bangladesh. All references to "players" in this Policy refer to individuals who have registered or are in the process of registering a personal tqbed account and are aged 18 or above. tqbed's platform is not intended for use by individuals under the age of 18, and tqbed does not knowingly collect or process personal data belonging to minors.
Scope Clarification: This Privacy Policy covers tqbed's own data processing activities only. When you make a deposit or withdrawal through bKash, Nagad, Rocket, or a Bangladesh commercial bank, those providers process your financial data under their own privacy policies and terms of service. tqbed only receives transaction confirmation data (amount, reference number, timestamp) from those providers — not your full financial account credentials or PIN.
tqbed collects personal data from players through several distinct channels and at various stages of the player journey — from initial registration through to ongoing account activity. The categories of personal data we collect are described in detail below.
When you create a tqbed account, we collect the following information directly from you:
As part of tqbed's Know Your Customer (KYC) process, players may be required to submit the following documents:
When you make a deposit or withdrawal, tqbed records transaction reference numbers, amounts in Bangladeshi Taka (BDT, ৳), timestamps, and the payment method type (e.g., bKash, Nagad, bank transfer). As noted above, tqbed does not store full payment credentials or PINs.
tqbed's platform automatically records your gameplay and sports betting activity, including games played, bet amounts, win/loss outcomes, bonus usage, session duration, and game provider interactions. This data is used for account management, responsible gaming monitoring, dispute resolution, and bonus eligibility verification.
When you access the tqbed platform, our servers automatically collect certain technical data, including:
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, email, mobile, address | Provided by player |
| KYC Documents | NID copy, address proof, payment proof | Uploaded by player |
| Financial Data | Transaction refs, amounts, timestamps | Payment gateway + player activity |
| Gameplay Data | Bets placed, game history, session length | Automated platform recording |
| Technical Data | IP address, device type, browser | Server logs and cookies |
| Communication Data | Support chat logs, email correspondence | Direct communications with tqbed |
tqbed uses the personal data it collects for specific, legitimate purposes directly related to the operation of the tqbed platform and the delivery of services to registered players. tqbed does not use your data for any purpose that is incompatible with the purposes described in this section without first obtaining your separate consent.
Your registration data is used to create, manage, and maintain your tqbed account, verify your identity, process your deposits and withdrawals, and administer your bonus eligibility. Without this data, tqbed cannot operate your account or deliver the services you have requested.
tqbed processes KYC and financial transaction data to comply with anti-money laundering (AML) obligations, prevent fraud and account theft, verify that players meet the 18+ age requirement, and ensure that players are not on any self-exclusion register. These processing activities are necessary for tqbed to operate lawfully and to protect both the platform and its players.
tqbed's responsible gaming team uses gameplay and session data to monitor for patterns that may indicate problem gambling behaviour. Where such patterns are identified, tqbed may contact the player to offer responsible gaming tools (such as deposit limits or self-exclusion) or to check on the player's wellbeing. This processing is carried out in the genuine interests of player welfare.
Communication data from your interactions with tqbed's support team — including live chat transcripts and email correspondence — is retained to manage your support queries, resolve disputes, and ensure the quality and consistency of tqbed's support services. Support records also serve as an audit trail for any formal complaints escalated through tqbed's dispute resolution process.
Aggregated, anonymised technical and gameplay data is used to analyse platform performance, identify technical issues, optimise game loading times, and improve the overall user experience for players in Bangladesh. This analytical processing does not involve making individual-level decisions about specific players.
If you have opted in to receive promotional communications from tqbed, your email address and communication preferences will be used to send you information about bonuses, seasonal promotions (such as Eid and Pohela Boishakh offers), new game launches, and BPL or T20 tournament-related betting promotions. You may unsubscribe from marketing communications at any time by following the unsubscribe link in any promotional email or by contacting [email protected]. Opting out of marketing will not affect your ability to receive essential account communications such as transaction confirmations, security alerts, or KYC requests.
No Automated Decision-Making: tqbed does not subject players to solely automated decision-making processes that produce significant legal effects — for example, tqbed does not use automated systems to automatically close accounts without human review. Where automated flags are generated (e.g., by AML monitoring systems), a member of tqbed's compliance team reviews the flag before any account action is taken.
tqbed does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. tqbed may share your personal data with carefully selected third-party service providers and in specific legally required circumstances, as described below.
To process your deposits and withdrawals, tqbed shares necessary transaction data with payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Visa/Mastercard processing networks. The data shared is limited to what is strictly necessary to execute the transaction — typically your registered mobile number or bank account reference, transaction amount, and reference code. tqbed does not share your game history or personal documents with payment partners.
The casino games available on the tqbed platform are delivered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, Spribe, and Ezugi. When you launch a game, a session token and player ID are passed to the game provider to initiate the game session. tqbed does not share your full name, NID, or payment details with game providers. Game providers receive only the minimum data required to operate the game session and record its outcome.
tqbed may use third-party identity verification service providers to assist with KYC document checks. Any such provider is contractually required to process your data only for the purpose of identity verification and to maintain data security standards consistent with tqbed's obligations under this Policy.
tqbed may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or where tqbed reasonably believes that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, tqbed will disclose only the minimum data necessary to satisfy the legal obligation and will inform the player of the disclosure where permitted by law to do so.
In the event of a merger, acquisition, or sale of all or substantially all of tqbed's assets, your personal data may be transferred to the acquiring entity as part of that transaction. tqbed will notify registered players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.
tqbed uses cookies and similar tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to maintain the security of your logged-in session, to remember your preferences, and to understand how players interact with the tqbed platform. The following categories of cookies are used by tqbed.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your account state, prevent cross-site request forgery (CSRF). Required for the platform to function. | No — disabling these will prevent login and account access. |
| Functional | Remember language preferences, game lobby display settings, and responsible gaming notification states. | Yes — disabling these may affect platform personalisation. |
| Analytics | Collect aggregated, anonymised data on page visits, session duration, and user journeys to help tqbed improve platform performance and content relevance. | Yes — you can opt out via browser settings or analytics opt-out. |
| Security | Detect suspicious login activity, flag unusual IP changes during a session, and support fraud prevention systems. | No — required for platform security. |
Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You can configure your browser to block all cookies, accept only first-party cookies, or clear existing cookies on browser close. Please note that blocking strictly necessary or security cookies will prevent you from accessing your tqbed account and using the platform's core features. Instructions for managing cookies in popular browsers used by players in Bangladesh (Chrome, Firefox, Samsung Internet, Opera Mini) are available in those browsers' built-in help sections.
tqbed retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply to the main categories of personal data held by tqbed.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | Regulatory obligation, fraud prevention |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay and Betting History | 5 years from account closure | Dispute resolution, responsible gaming |
| Support Communications | 3 years from date of communication | Complaints handling, quality review |
| Self-Exclusion Records | Permanently retained | Prevention of future registration by excluded players |
| Marketing Preferences | Until opt-out, then deleted within 30 days | Consent management |
| Technical and Log Data | 12 months from collection | Security monitoring, platform diagnostics |
Following the expiry of the applicable retention period, tqbed will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where anonymisation is used (for example, to retain aggregate gameplay statistics for platform improvement purposes), the resulting data is no longer considered personal data and is not subject to this Privacy Policy.
Account Closure Note: If you request the closure of your tqbed account, your personal data will not be immediately deleted. tqbed is required by its AML and financial record-keeping obligations to retain certain data for the periods specified above. Your account will be deactivated so that you cannot log in, but the underlying records will be retained in a secure, restricted-access archive for the applicable retention period before being permanently deleted.
tqbed implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures reflect tqbed's commitment to maintaining the trust of its registered players in Bangladesh and to operating a safe, SSL-secured platform.
While tqbed takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords for their tqbed accounts, to enable two-factor authentication where available, and to report any suspected unauthorised access to their account immediately by contacting [email protected].
As a registered player on the tqbed platform, you have a number of rights in relation to the personal data that tqbed holds about you. tqbed is committed to honouring these rights and will respond to any valid request within a reasonable timeframe — typically within 30 calendar days of receipt of a verified request.
To exercise any of the rights listed above, please contact tqbed's support team via email at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request". Please include your full registered name, account username, and a clear description of the right you wish to exercise. tqbed may ask you to verify your identity before processing the request. tqbed will not charge a fee for reasonable privacy rights requests made in good faith.
Marketing Opt-Out: To stop receiving promotional emails from tqbed, simply click the "Unsubscribe" link at the bottom of any marketing email, or send an email to [email protected] with the subject line "Unsubscribe". tqbed will process your opt-out within 5 business days. You will continue to receive essential account communications (e.g., transaction confirmations, security alerts, KYC requests) regardless of your marketing opt-out status.
The tqbed platform is strictly intended for adults aged 18 years and above. tqbed does not knowingly collect, process, or store personal data from any individual under the age of 18. The registration process includes an age verification step, and tqbed's KYC process requires players to submit documentary proof of age before withdrawals above ৳10,000 can be processed.
If tqbed becomes aware that personal data has been collected from a person under the age of 18, tqbed will take immediate steps to close the relevant account, delete the collected data, return any deposits made, and forfeit any winnings accumulated during the period of underage use. tqbed will also report confirmed cases of underage gambling to appropriate authorities where required by applicable law.
Parents and guardians in Bangladesh who are concerned about a minor accessing online gambling platforms — including the tqbed platform — are encouraged to install parental control software on shared household devices and to speak with minors about the risks associated with online gambling. tqbed supports responsible parenting and has a zero-tolerance policy on underage access to its platform.
If you believe that a minor may have registered or attempted to register a tqbed account, please contact tqbed's support team at [email protected] immediately. tqbed will investigate the report promptly and take appropriate action.
tqbed reviews and updates this Privacy Policy periodically to reflect changes in platform operations, data processing practices, applicable law, or regulatory guidance. The effective date displayed at the top of this Policy indicates when the current version was last updated.
When material changes are made to this Policy — for example, changes to the categories of data collected, new third-party data sharing arrangements, or changes to retention periods — tqbed will notify registered players via email to the address associated with their tqbed account. The updated Policy will be published on this page (tqbed.net/privacy-policy) prior to the changes taking effect.
Your continued use of the tqbed platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the tqbed platform and contact [email protected] to request account closure. Accounts closed in connection with a Privacy Policy disagreement will be subject to standard account closure procedures, including the applicable data retention periods required by law.
For any questions, concerns, or requests relating to this Privacy Policy or to tqbed's data processing practices, please contact tqbed's support team using the details below. tqbed's support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).
Final Note: tqbed is committed to being a transparent, trustworthy platform for adult players in Bangladesh. Protecting your personal data is not merely a regulatory obligation for tqbed — it is a core part of our commitment to operating a safe, fair, and player-centric online casino and sports betting environment. If you ever have concerns about how your data is being handled, please do not hesitate to reach out. We are here to help.
Our support team is available around the clock on Bangladesh Standard Time. Browse the FAQ for quick answers, review our Terms & Conditions, or head straight to the tqbed Casino lobby.
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